When we arrived at our Rome hotel, they couldn’t find our reservation despite our paperwork shown (printed after the payment confirmation on 1800hotels.com website), and they told us they never worked with 1800hotels.com. After hours of investigation, they found a canceled reservation under our name with an agency that they do work with called GTA Travelport! Lucky for us, they had a room that we ended up getting, though we had to pay much higher rate with Euro cash to secure that.

Later, we were told by the hotel they had to turn away 3 other parties with 1800hotels.com reservations the same way, as we got the last available room.

Since we got our Florence hotel also through 1800hotels.com, I tried to call and email them many times that day, leaving voice and email messages and urged them to call me as soon as possible. That was 2 weeks ago and the only responses I got so far were two automated emails with subject line “Need to cancel? Now you can, online!”??!! I responded and told them I don’t want to cancel and asked them to confirm the reservations, and never got any response to that either!

So be ware! If you don’t want to end up like us, in a foreign country, with young kids in tow, and found out the places you paid for aren’t expecting you there, do NOT use 1800hotels.com!

My wife and I also had a reservation at a five star hotel in Paris thru 1800Hotels this month. We paid over 2,000 euros a month earlier on a credit card. When we arrived, we learned from the hotel that the reservation had been cancelled the night before for a “payment related issue.” My wife and I were embarrassed standing at the front desk of such a beautiful hotel. Fortunately, the hotel was very gracious about it and found us a room. Unfortunately, we were charged the total full rate for the room (which was 200 euros more per night than our original reservation). I called 1800Hotels at least 50 times over the next 48 hours waiting online for a total of at least 2 hours, leaving many messages (the few times I could get through), and even emailing them. No response to any of these attempted contacts. Finally, I “disputed” the original payment to them on my credit card.

Mack

My wife and I also had a reservation at a five star hotel in Paris thru 1800Hotels this month. We paid over 2,000 euros a month earlier on a credit card. When we arrived, we learned from the hotel that the reservation had been cancelled the night before for a “payment related issue.” My wife and I were embarrassed standing at the front desk of such a beautiful hotel. Fortunately, the hotel was very gracious about it and found us a room. Unfortunately, we were charged the total full rate for the room (which was 200 euros more per night than our original reservation). I called 1800Hotels at least 50 times over the next 48 hours waiting online for a total of at least 2 hours, leaving many messages (the few times I could get through), and even emailing them. No response to any of these attempted contacts. Finally, I “disputed” the original payment to them on my credit card.

I can tell you there were alot of people that worked there and NO ONE things were as bad as they were until one after another “booking partners” were canceling reservations, and soon after walking papers were given out after people spent hours upon hours of trying to put all guest in a hotel…but there were too many to keep up with…..

I personally left after the first wave of problems…I did not want to be apart of such misery and deceit however I was lucky to have a job waiting, however others were only trying to CLEAN up a mess they had nothing to do with and keep a job..since jobs are so hard to come by…however all are very upset that this very bad thing has happen.

Please do not get mad at the workers as all were a victim of the lies as you ALL were and was only doing what they were told to do not knowing that it was going to hurt so many in the end.

Thank you.

Happyduck, I`m not a happy bunny.

I`m sorry to say that my wife and I had the same experience with 1800Hotels.com. We booked three nights at the Hotel Domina in Rotterdam and I got there to be told we had cancelled !!! The Hotel reception kindly investigated for us and were told that “Tourico” had not been paid by 1800 Hotels so “Tourico” had cancelled without notice to us (and having the effrontery to make it look like my wife had cancelled as the booking was in her name).
Well, I am a lawyer by trade so I will be suing them promptly if we do not get an offer of refund by 22nd July. Looks like their office is in Dublin, so if anyone wants the address of the Dublin District Small Claims Office, go to http://www.courts.ie

We arrived by car from CT around 12pm to Lake Eve on Monday July 5, 2010. We were told due to the fact that the hotel was over booked from the night before; they could not let us in early. We understood that our time to check in was 3 pm anyway, so that was ok. Around 2:40 pm I checked to see if we could be checked in, at which point we were told in 10 minutes. Well that was OK with us. At 3pm we went back to the counter and spoke with Robin, she told us that we would have to wait now 45 minutes due to a lighting issue in the room. At this point we became upset, because according to our contract with 1800hotels, check in time is at 3pm. Robin said that check in was actually at 4pm. When I made this reservation I made sure I found out check in times due to dinner reservations we had. We asked for a manager due to the fact that Robin was unable to rectify the problem in a timely manner. A manager by the name of Joshua I believe had no clue as to how to help us. I suggested to him to maybe call additional staff to go into the room and help fix the lighting issue. Not only had we just traveled 19 hours by car, we also had a 4:30pm dinner show to get to. Joshua really was no help so we asked for another manager. Maria came out and told us that our problem was with 1800 hotels because there check in time has always been 4pm. After explaining our dilemma to Maria about the dinner show, she suggested my party of 6 all shower in the gym. What a slap in the face! We asked her would she shower in the gym and her answer was no. Long story short, Maria did not care about what our contract with 1800hotels said. Maria was firm that 1800hotels new that 4pm was the check in time. Never 3pm so therefore had 1800hotels breached the contract. She offered no apology for our inconvenience. If anything she had an attitude with us for what reason, I am not sure. We arrived 45 minutes late to our dinner show. We missed a good portion of it. I did call 1800hotels customer service after finally getting into the room. The rep said he would call the front desk, but there was not much he could do. The customer service rep called me back and said to send a written complaint to explain what happened as well as to request some sort of refund to compensate us for any inconvenience. The first response was to thank me for letting them know about the check in time. Unfortunately there would be no refund. I emailed a manager and mentioned Better Business Bureau. The reply was we have a plus rating with BBB. Oh and no refund because they got me a great price on the room. We missed half of the dinner show. I have to contact BBB.