1800hotels.com, they are so untrustable!
Rating: 0 Posted By: jolapo
Views: 22 Replies: 0
I booked an all-inclusive resort at Cancun days ago at 1800hotels.com. They listed the hotel with All-inclusive in the name, and its price is higher than Expedia, Orbitz and other sites. I thought it is reasonable since it is all-inclusive.
At the moment of booking through the phone, I saw European meal plan in the content. I then asked the agent Johnny what the European plan is. Seriously I didn’t know since this is my first time booking a resort room. He explained to me that, the way they serve us is European style, and all the meals are included since the package is all-inclusive. I got a confirmation email with All-inclusive clearly stated at the top, and European plan listed.
I then booked the airline tickets.
Later I called the hotel directly to confirm something. And surprisingly found the resort never ever offers all-inclusive package. I then called back 1800hotels for help.
I talked to the guy named Mike. He said he would investigate and call me back soon. I wait for 2 days. No response. I called back. They kicked me back and forth. Finally I was transferred back to Johnny, the agent booked my room, who suggested nothing other than canceling, and re-booking. I bought their 1800flex plan which allows me to cancel with $10 charge. But I don’t think that is a fair solution.
I urged him to transfer me to the manager, which he didn’t like to do at the beginning. I then talked to Larry, the manager, who promised another agent would call me back momentarily. Certainly no phone call in past few days.
I called back again, and was promised the manager will contact me by the end of day. I really don’t believe it would happen.
What should I do? I am thinking of filing BBB. What else?
I recommended the resort to 2 of my friends. Three families of us have booked the rooms and airline tickets. I want to fight with them.
Suggestions, please!
Online Coupons
By DealGuruMantra
Comments (6)
Hi, on behalf of 1800HOTELS I would like to apologize again for the error that has occurred and the inconvenience it has caused you. I have spoken to customer service and it was brought to my attention that the opportunity to rebook at any of our other all-inclusive properties at no additional cost was presented. Both parties agreed to a full refund in lieu of re-booking. We do hope that this will not deter you to consider us for future travels. Have a great trip to Cancun!
- Angelina
I totally agree with you and know exactly what you are going through. BEWARE of 1800hotels.com!!! This agency is a scam. I booked a hotel from them for the labor day weekend in Las Vegas. When I arrived at the hotel, the front desk could not locate my reservation so they went ahead and check me into a room temporary because it was late at night. Next morning, the hotel front desk informed me that 1800HOTELS.COM had incorrectly input my arrival date. They told me to contact 1800hotel and have them call the hotel immediately to do a date swap. I called 1800hotels to informed them the issue and the customer service rep. acknowledged that it was their fault and told me that she will take care of it. I called again in afternoon to find out that nothing has been done. I called 3-4 more times in the evening and they have not done anything to resolve this issue. Next day, i called another 3-4 times and finally got on the phone with a customer service manager. He also acknowledged that the careless mistake was on their side and he promised that they will issue me a full refund. The hotel end up charging my credit card a much higher rate for the 2 nights that i stayed due to a last minute reservation. It has been over a month and i have not receive my refund. I have been calling/leaving them many messages, but they never call me back. The only contact I have with them is via email. I filed a complaint with BBB so i hope that they can help me resolve this issue. I think you should do the same too. 1800hotel.com is located in Florida so you need to file a complaint with BBB through the florida division. If many customers file complaints agaisnt a business, then hopefully they will take action. It is absolutely disturbing to know that a well known online travel agency is not willing to admit their fault and take full responsibility for their carelessness mistake.
I booked a hotel from this company last year and had issues with them too. We saw a great deal from 1800HOTELS.COM for an ocean view room and booked the room through them online. When we call the hotel to confirm, they told us there are no ocean view rooms available. We contacted 1800hotels to request a refund and was kicked back and forth too. After many calls and complaints they finally transferred me to a manager. He said he would investigate and issue me a refund promptly. I waited for about 2 weeks and no refund was issued. Their pathetic staff/manager did not even call me for an explanation. I finally called my credit card company and file a dispute. After about a month, my credit card got the refund for me. That was my first time dealing with this company and certainly be my last. Their rate might be cheaper than expedia, orbitz, travelocity, etc.. but their customer service is not worth the trouble.
I’ve also experienced problems with 1800hotels. We travelled from the UK to Florida for a vacation and family wedding. We had booked a two night stay at Travelodge St Pete’s Beach, via 1800hotels.com, to attend the wedding in St Pete’s
When we arrived the hotel was a complete building site! We had not been informed of any rennovation works. The hotel was uninhabitable! We immediately called 1800hotels to request a refund. They could not guarantee this until we e-mailed receipts to them which we would not be able to do until we got home in about 1 1/2 weeks time. 1800hotels offered us no assistance in finding accommodation for that and the next night. There were 8 of us including children! We had to find our own accommodation at 7pm at night at a futher cost of $300 per family.
1800hotels are refunding our money for the original booking but even that hasn’t gone smoothly as the cheque was made out in the wrong name! They have been completely unwilling to offer us any further compensation for the extra money we had to pay for accommodation, blaming Travelodge for not informing them.May I also add Travelodge have also been completely unhelpful! I would never use 1800hotels again, there are far more reliable companies out there!
On 17 Jan,I booked a motel at Fort Benning,GA.I was promised confirmation by email.The money was removed from my card on Twenty First.Today,28th,still no reply.I cannot find an email address and do not feel like making an international call in the middle of the night.No toll from Australia.Can anyboby help with an email address for them.
I emailed Days Inn but no answer was the stern reply.
There will be a lot of veterans there on the day.The dedication of a memorial to the dead of the 173rd Airborne Brigade and the Australian and New Zealand forces who served with the Brigade.
Please get my name and email off your site.thank you/